Why does my booking say it’s “on hold”?
All Bookings start on hold. This is because the price might drop or we still don’t know if we will meet the minimum number. Don’t worry your seat is reserved and you are fully booked. It just allows us to only take the necessary money. So if you pay £10 and 30 people then book on the coach and the price drops to £5, we only take the £5 . For anything longer than 5 days we will complete the booking and refund you the money if the price drops. It varies from trip to trip.
This might also mean if your booking is on hold and we cancel your payment, it might not show up on your bank statement. That is simply because we cancelled the transaction so we haven’t taken any money in the first place.
What sizes of bus do you have?
We do not own any buses. We work with local coach companies throughout the UK and have special relationships with them. Bus sizes normally range from 8 seats to 70 seats. We have also used double decker buses that can accommodate 80-100 people. We can accomdate any number of people but normally the bigger the bus and fuller the bus, the cheaper it is.
If I book early do I pay more than the people who book last?
No. You pay the “current price” but if the price drops you get refunded the difference back into your account. So you only pay the final price. Therefore, the more people on the bus the better even if you are the first to book. The child price stays consistent the whole time. If for any reason you have booked and the trip doesn’t go ahead, then the money will be refunded in full.
Do you have a minimum number and deadline for booking?
All of our buses have a minimum number we have to meet which varies each time. Normally we set a deadline to meet the minimum of about 10 days prior to the journey date. This means the sooner you book the better it is.
Do I get sent more details of the trip?
Yes! We sent you an email 1 or 2 days before your trip with specific details that you need to know. Often those details are in the trip description on the booking page, but we often send the drivers number in case of emergencies which means we wait until near the date of the trip to confirm the details.
I didn’t get a confirmation email, do I need one?
When you booked you get an automated confirmation email that says your booking is on hold. You get another when payment is confirmed, sometimes this takes a few days. If you cant find your confirmation email then check your spam, clutter or junk folder. We have a list of booked people anyway so you don’t technically need to bring your confirmation but it is always handy to have.
Will the bus leave without me?
We operate our buses like normal coaches and trains that have strict times scheduled. So yes, if you are later than the designated times you risk being left behind. Please do not use cloak rooms or anything that can halt your return to the coach on the return journey.
I just want the bus one way, is that ok?
If you just want to be on the bus for the outbound or return journey that is ok but you still get charged the same. Please inform us if this is the case though, so that we do not wait for you when you will not be arriving.
I’m going to an event but you don’t have any buses going from my area. Can I request a bus?
Yes, anytime you cant find what you are looking for, click request a bus or email us on info@fillmybus.com
Does it matter where I am for requesting a bus?
No we operate throughout the whole of the UK
What happens if there isn’t enough people?
We always look at the feasibility of trips before we post them so the vast majority will go ahead. You can also follow the numbers on the graph of the trip anytime you want and if it is getting close to the deadline and it doesn’t look likely then you can help get the word out. Otherwise, any deadline we impose on trips will always give you enough time to make alternative arrangements and of course you get a full refund and 1 free seat on any future bus of your choice.
Do the coaches have toilets?
We try and organise the most comfortable coaches possible. For long journeys there will almost always be a toilet. For shorter journeys it is best to contact us and ask on a trip to trip basis.
Can I drink alcohol on the coach?
It is dependant on each individual trip. For sporting events you are not allowed to drink alcohol while the driver is driving. However, the driver and the bus company has the final say so please check when booking.
What happens if the bus breaks down on the way to an event?
If any problems occur with the coach we organise a replacement as soon as possible. Passenger safety and customer satisfaction is our number 1 priority. If a passenger causes a coach to be stopped for any reason then we are not responsible for any delay in reaching the destination. Please see our terms and conditions for further information
